Returns policy

What qualifies for a return

• Leaking, broken, or defective spray mechanism.
• Visible damage to the bottle or packaging upon arrival.
• Wrong item shipped or missing product from the order.
• Significant discoloration, separation, or contamination that indicates a manufacturing issue.

What does not qualify

• Scent preference, longevity, or projection expectations.
• Change of mind after opening or using the product.
• Skin sensitivity or allergic reaction — please review ingredients before ordering.
• Items purchased from unauthorized resellers.

How to report a defect

1. Email hello@bestperfumes.com within 14 days of delivery.
2. Include your order number and a clear photo or video showing the defect or damage.
3. Our team will review and respond within 2 business days.
4. If approved, we’ll send a replacement or issue a refund — your choice.

Refunds vs. replacements

Approved defect claims can be resolved by a full refund to the original payment method or a free replacement shipped to you. We do not offer store credit for non-defect returns.

Damaged in transit?

If your package arrives damaged, keep all packaging and send photos of the box and product. We’ll file the carrier claim and get a replacement out to you quickly.